• Clinical Services Assistant

    Posted: 10/15/2020

    Hope Healthcare Services, a Christian ministry providing medical and dental services to individuals and families who do not have medical or dental insurance of any kind, is seeking to add a part-time Clinical Services Assistant to work alongside the Clinical Services Manager. 
    Roles and Responsibilities:
    The Clinical Services Assistant (CSA) is responsible for patient intake during medical and mental health visits.  Additionally, the CSA will assist the Clinical Services Manager (CSM) and Providers with maintaining the clinic organization and operational efficiency.
    The CSA is expected to uphold Hope’s vision, mission, and guiding principles.
    Specific Duties
    Clinic Organization/Sanitation

    1. Maintain organization within the supply and office area
    2. Restock and supply medical and dental rooms from available overstock
    3. Report supply and equipment needs based on standardized supply lists and restock levels
    4. Intake and organize donations
    5. Maintain weekly sanitation protocols of medical, dental, and operational areas
    6. Conduct necessary sanitary testing of dental and medical equipment (spore tests, etc)
    Medication Sample and Patient Assistance Program
    1. Maintain organization and adequate stock levels of sampled medication
    2. Contact pharmaceutical programs to replenish or obtain new samples
    3. Assist patients with medication applications through the Patient Assistance Program
    4. File medication applications for patients through the Patient Assistance Program
    5. Follow-up patient refill and application needs
    1. Track and report incoming and outgoing referrals for data reporting
    2. Assist CSM with reporting on pharmaceutical sample and Patient Assistance program
    3. Track and report monthly supply usage to CSM for budgeting purposes
    4. Report to CSM concerns over policy and operational deficiencies
    1. Inform CSM if repairs or equipment calibration seem necessary.
    2. Help CSM implement schedule repairs and calibration as necessary
    1. Assist CSM to enforce operational policies where appropriate
    2. Assist CSM with Instructing and Equipping volunteers as appropriate 
    3. Assist with patient care when short-staffed
    4. Assist with administrative duties when short staffed
    5. Assist with spiritual care when short staffed
    6. Assist with volunteer training as requested


    1. Work cooperatively with other employees to ensure Christ centered mission is sustained
    2. Work cooperatively with the volunteers as needed/required
    3. Promote a cooperative team spirit within the organization and among internal and external Hope staff, volunteers, agencies, donors and clients
    4. Thrive in a highly collaborative environment while also possessing the ability to work well independently with minimal supervision
    5. Maintain a clean and uncluttered work space/office.
    Other Responsibilities:
    1. Complete all assigned tasks within allotted deadlines
    2. Attend all meetings, classes or training as requested
    3. Adhere to Hope requirements as written in the Employee Handbook
    4. Complete any other tasks as requested to fulfill Hope’ mission
    Direct Supervision of Position(s): None
    Requirements for the Position:
    1. Full commitment and dedication to the mission statement of Hope Healthcare Services
    2. Full compliance with Hope Statement of Faith
    3. Outstanding oral and written communication skills
    4. Proven experience in a professional environment
    1. Excellent software technology application skills
    2. Ability to work flexible hours and events including some evenings
    Preferred but not required:
    Licensed phlebotomist
    Note: This job description will change as needed to fulfill the mission of Hope Healthcare. The person assigned to this position will be notified. This description serves as a high level overview of the above position. Other duties will be assigned as business needs arise.
    For an application, please email Executive Director John Mollaun at jpm@myhopehealth.org. Applications will be accepted until the position is filled.

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